What is Employee Engagement?
Employee engagement is an emotional state and a behavioral reaction to an employee's relationship with his/her manager and perception of the organization. Engagement involves an employee's degree of focus, motivation, and passion for his/her job.
Why is Employee Engagement Important?
Engaged employees are motivated toward the organization's success, take pride in their work, suggest improvements, pursue self-development, boost organizational performance, expend discretionary effort, say good things about their organization, and plan to stay.
What is the Business Case?
Most organizations have significant opportunities for improvement. Across the U.S. only 31% of employees are engaged. There have been over 100 research studies proving the improvements in organizational performance resulting from engaged employees.
WHY SHOULD YOU ATTEND?
Organizations have a huge opportunity to benefit from a more engaged workforce because only approximately 30% of employees are engaged:
- With approximately 50% unengaged - going through the motions; not performing to their capabilities
- And the balance of 20% are disengaged - unhappy at work and their mission is to make sure their co-workers are also unhappy
Employees' Engagement needs are logical - such as:
- Being told what's expected of them
- Having the materials and equipment they need
- Receiving periodic recognition and praise
- Feeling their supervisor cares about them
Any supervisor who's willing can improve his/her team's level of engagement because there are employee engagement strategies that prove to be effective
Disney for example:
- Trains its supervisors in the Engagement Coaching practices and behaviors expected of them
- Gauges their supervisors' performance through Employee Engagement Surveys
- Holds their supervisors accountable using coaching, goals, appraisals, merits, bonuses, and promotions
Supervisors are the key to engaging employees. The two factors that have the greatest impact on an employee's degree of engagement are:
- the employee's relationships with his/her immediate supervisor
- whether his/her supervisor is meeting the employee's few engagement needs
And your supervisors have multiple daily Engagement Coaching opportunities to:
- strengthen the relationship
- listen, learn, and coach
- enhance the employee's engagement and performance
AREA COVERED
- Employee Compliance is Not Engagement
- Compliance is short-term, forced adherence because there are penalties for non-compliance
- Engagement is sustained, enthusiastic & willing performance
- Why just telling employees what you want them to do is not enough
- What is Employee Engagement?
- Characteristics of engaged employees
- How to improve employee engagement - three levels of engagement
- Strategy + Employee Engagement = Strategy Execution
- The Business Case for Increasing Employee Engagement
- Highlights of the research study some involving multiple-Industries, over 20 years, with large samples of front-line employees and managers
- Why engagement is worth the effort
- Improving employee engagement to drive business performance
- Companies Utilizing Employee Engagement
- Numerous brand name organizations have found that their facilities with high engagement have lower turnover, fewer accidents as well as higher productivity and profitability
- The Significance of Your Role as a Manager
- The responses to engagement questions are based more on employees' opinions of their immediate manager – than the policies of the company
- Managers can impact an employee's discretionary effort by 20% or more
- Why great managers are catalysts
- How Great Managers Release Their Employees' Potential:
- Utilizing manager-employee touchpoints
- The employee performance needs most correlated with positive business outcomes
- Numerous practical ways for managers to meet each of the employee performance needs most correlated with positive business outcomes
- The secondary set of core employee engagement needs
- What about pay?
WHO WILL BENEFIT?
- HR Professionals New to the Field - seeking a comprehensive view of the subject with multiple initiatives
- Experienced HR Professionals - seeking a refresher
- Leaders & Managers - interested in understanding the benefits to the organization of increasing Employee Engagement
Organizations have a huge opportunity to benefit from a more engaged workforce because only approximately 30% of employees are engaged:
- With approximately 50% unengaged - going through the motions; not performing to their capabilities
- And the balance of 20% are disengaged - unhappy at work and their mission is to make sure their co-workers are also unhappy
Employees' Engagement needs are logical - such as:
- Being told what's expected of them
- Having the materials and equipment they need
- Receiving periodic recognition and praise
- Feeling their supervisor cares about them
Any supervisor who's willing can improve his/her team's level of engagement because there are employee engagement strategies that prove to be effective
Disney for example:
- Trains its supervisors in the Engagement Coaching practices and behaviors expected of them
- Gauges their supervisors' performance through Employee Engagement Surveys
- Holds their supervisors accountable using coaching, goals, appraisals, merits, bonuses, and promotions
Supervisors are the key to engaging employees. The two factors that have the greatest impact on an employee's degree of engagement are:
- the employee's relationships with his/her immediate supervisor
- whether his/her supervisor is meeting the employee's few engagement needs
And your supervisors have multiple daily Engagement Coaching opportunities to:
- strengthen the relationship
- listen, learn, and coach
- enhance the employee's engagement and performance
- Employee Compliance is Not Engagement
- Compliance is short-term, forced adherence because there are penalties for non-compliance
- Engagement is sustained, enthusiastic & willing performance
- Why just telling employees what you want them to do is not enough
- What is Employee Engagement?
- Characteristics of engaged employees
- How to improve employee engagement - three levels of engagement
- Strategy + Employee Engagement = Strategy Execution
- The Business Case for Increasing Employee Engagement
- Highlights of the research study some involving multiple-Industries, over 20 years, with large samples of front-line employees and managers
- Why engagement is worth the effort
- Improving employee engagement to drive business performance
- Companies Utilizing Employee Engagement
- Numerous brand name organizations have found that their facilities with high engagement have lower turnover, fewer accidents as well as higher productivity and profitability
- The Significance of Your Role as a Manager
- The responses to engagement questions are based more on employees' opinions of their immediate manager – than the policies of the company
- Managers can impact an employee's discretionary effort by 20% or more
- Why great managers are catalysts
- How Great Managers Release Their Employees' Potential:
- Utilizing manager-employee touchpoints
- The employee performance needs most correlated with positive business outcomes
- Numerous practical ways for managers to meet each of the employee performance needs most correlated with positive business outcomes
- The secondary set of core employee engagement needs
- What about pay?
- HR Professionals New to the Field - seeking a comprehensive view of the subject with multiple initiatives
- Experienced HR Professionals - seeking a refresher
- Leaders & Managers - interested in understanding the benefits to the organization of increasing Employee Engagement
Speaker Profile
Pete Tosh is Founder of The Focus Group, a management consulting and training firm that assists organizations in sustaining profitable growth through four core disciplines:Maximizing Leadership EffectivenessImplementing Strategic HR InitiativesStrategic PlanningEnhancing Customer LoyaltyThe Focus Group has provided these consulting & training services to manufacturing & service organizations across the U.S., Canada, Europe & the Middle East.Pete has worked closely with the senior leadership teams of organizations such as Brink’s, EMC, State Farm Insurance, Marriott, N.C.I., Freddie Mac, and YKK Pete is also co-author of Leading Your Organization to the Next Level: The Core Disciplines of Sustained Profitable Growth. Pete holds …
Upcoming Webinars
Updated Metro 2®, e-OSCAR and the New Tougher FCRA/CFPB Com…
Conquer Toxic People - Learn To Protect Yourself And Get Yo…
Introduction to Generative AI for Accountants
Dealing With Difficult People In Life & Work
Surviving and Thriving Organizational Change and Loss: The …
Impact Assessment and Risk Management for Change Control
How to Write Effective Audit Observations: The Principles f…
Excel Deep Dive: Advanced Tips & Techniques – A 3-hour Work…
FDA Regulation of Artificial Intelligence/ Machine Learning
Coming Soon - New Minimum Salary Levels for Exempt Employee…
Marijuana: Compliance and Safety in the Workplace
Stressed Out: How to Handle Conflict, Difficult People and …
2025 Top Employment Regulations That Will Impact Employers!
How to Handle Workplace Conversations Around Politics and R…
Data Integrity: Compliance with 21 CFR Part 11, SaaS-Cloud,…
How to Give Corrective Feedback: The CARE Model - Eliminati…
Improving Employee Engagement & Retention Through Stay Inte…
SOPs - How to Write Them to Satisfy those Inspectors
Why EBITDA Doesn't Spell Cash Flow and What Does
Marketing to Medicare or Medicaid Beneficiaries - What You …
With Mandatory Paid Leave Gaining Ground Is It Time To Do A…
Human Error Reduction Techniques for Floor Supervisors
Documenting Misconduct that Will Stand Up in Court
Tattoos, hijabs, piercings, and pink hair: The challenges …
Trial Master File (TMF)/eTMF, & FDAs Draft Guidance for Ele…
Project Management for Non-Project Managers - How to commun…
OSHA Requirements for Supervisors, Project Leaders & HR - W…
Unlock Employee Loyalty: Stay Interviews Will Keep Them Eng…
Sunshine Act Reporting - Clarification for Clinical Research
FFIEC BSA/AML Examination Manual: What Compliance Officers …
Female to Female Hostility @Workplace: All you Need to Know
Humane Layoffs: How to Let People Go with Compassion and De…
Onboarding is NOT Orientation - How to Improve the New Empl…
Managing Toxic & Other Employees Who Have Attitude Issues
Building GMP Excellence: A Guide to Implementing Compliant …
Excel Power Skills: Master Functions, Formulas, and Macros …