Difficult people show up everywhere, from irritating coworkers to far harder cases. This 90-minute dealing with difficult people training teaches skills used by therapists with the most challenging people, including patients in locked psychiatric units, and tested extensively in the field.
You'll learn how to handle specific types of difficult people, why they behave the way they do, and how to control your emotions so you respond from strength. The webinar also shows practical methods for managing conflict and skillfully side-stepping people who drain your time and energy.
The skills are presented simply so anyone can learn and apply them.
WHY SHOULD YOU ATTEND?
Difficult people can make work and life harder than they need to be. This webinar shows you how to deal with them in everyday situations and on the job, and how the same skills help you manage conflict and build healthier relationships.
It suits anyone: CEOs, leaders, managers, department heads, program managers, foremen, trainers and staff.
AREA COVERED
- How to deal with specific types of difficult people
- Techniques to control your emotions and respond from strength
- Methods for dealing with conflict
- How to skillfully side-step difficult people
- Strategies for staying in control with difficult people
- Why difficult people are the way they are
- Techniques that stop difficult behavior in its tracks
LEARNING OBJECTIVES
- Recognize specific types of difficult people and why they behave as they do
- Control your emotions when dealing with difficult people
- Use proven methods to manage conflict
- Side-step difficult people skillfully
- Apply these skills to build healthier relationships at work and in life
WHO WILL BENEFIT?
- Anyone! CEOs, Managers, Staff, Leaders, Dept, Heads, Foremen, Program Managers, Trainers,
Difficult people can make work and life harder than they need to be. This webinar shows you how to deal with them in everyday situations and on the job, and how the same skills help you manage conflict and build healthier relationships.
It suits anyone: CEOs, leaders, managers, department heads, program managers, foremen, trainers and staff.
- How to deal with specific types of difficult people
- Techniques to control your emotions and respond from strength
- Methods for dealing with conflict
- How to skillfully side-step difficult people
- Strategies for staying in control with difficult people
- Why difficult people are the way they are
- Techniques that stop difficult behavior in its tracks
- Recognize specific types of difficult people and why they behave as they do
- Control your emotions when dealing with difficult people
- Use proven methods to manage conflict
- Side-step difficult people skillfully
- Apply these skills to build healthier relationships at work and in life
- Anyone! CEOs, Managers, Staff, Leaders, Dept, Heads, Foremen, Program Managers, Trainers,
