Dealing with Difficult People: Managing Strong Personalities, Manipulation, and Workplace Disruption

20 Oct 2026
12:00 PM PDT | 03:00 PM EDT
60 Minutes
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Every workplace has challenging personalities. This session equips leaders with the tools to manage control-driven, passive-aggressive, or disruptive individuals while maintaining professionalism, authority, and team cohesion.

WHY SHOULD YOU ATTEND?

  • Managing toxic or high-conflict individuals
  • Emotional reactions and team disruption
  • Avoidance of accountability conversations
  • Workplace tension and morale issues

AREA COVERED

  • How to identify and respond to difficult behaviour patterns
  • Techniques for maintaining control in emotionally charged situations
  • Strategies to protect team culture while addressing individuals
  • Practical approaches to rebuild working relationships

WHO WILL BENEFIT?

  • All
  • Managing toxic or high-conflict individuals
  • Emotional reactions and team disruption
  • Avoidance of accountability conversations
  • Workplace tension and morale issues
  • How to identify and respond to difficult behaviour patterns
  • Techniques for maintaining control in emotionally charged situations
  • Strategies to protect team culture while addressing individuals
  • Practical approaches to rebuild working relationships
  • All
Currency:
Webinar Option
Live session for 1 Participant
Live + Recorded Session
Live + Transcript
Live + USB
Transcript (PDF Transcript of the Training)
Downloadable Recorded Session
USB
Group Session Participants + Recorded

Live Session with unlimited participants. Invite any number of attendees to join.

 

Speaker Profile

ins_img Paul Pelletier

Paul is a PMP, corporate lawyer, author, former Chair of Diversity & Inclusion at the Attorney General of BC and international professional speaker. As a PMP and technology lawyer, Paul has successfully completed billion dollar "impossible" projects. He is also a highly sought after speaker and trainer with a focus on workplace respect, diversity/inclusion, conflict management and leadership. He has presented to over 100 PM/BA events and PMI chapters in North America, Europe, the Middle East and Asia.

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