If you're like most technical professionals, your communications, whether written or verbal, are filled with lots of technical jargon and pseudo-codes to communicate meaning in the most efficient way possible. And that’s great when you’re talking with other technical professionals. But what happens when you’re talking to nontechnical professionals like your internal customers?
New research shows that being able to communicate with everyone in the company will be the most important skill for IT professionals in the future.
WHY SHOULD YOU ATTEND?
You know you’re good at your job, and you know what needs to be done. But sometimes, despite your best efforts, nontechnical colleagues can’t wrap their minds around what it is you’re telling them. As a provider of customer service in a technical field, you need to interact with customers to address their technical concerns. To do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this webinar you will learn skills you can use as a technical customer service representative
AREA COVERED
- How to effectively represent your co/department by relating to the customer- establishing rapport
- How to diagnose Issues respectfully
- How to prevent and/or deal with a Customer's Misrepresentations
- How to use questions in the right way to determine the Customer's Need
- How to best troubleshoot the Customer's Problem without making them feel foolish
- Delivering Solutions that work
- How to educate the internal customer without sounding arrogant
WHO WILL BENEFIT?
- Technical Customer Service
- IT help Desk Professionals
You know you’re good at your job, and you know what needs to be done. But sometimes, despite your best efforts, nontechnical colleagues can’t wrap their minds around what it is you’re telling them. As a provider of customer service in a technical field, you need to interact with customers to address their technical concerns. To do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this webinar you will learn skills you can use as a technical customer service representative
- How to effectively represent your co/department by relating to the customer- establishing rapport
- How to diagnose Issues respectfully
- How to prevent and/or deal with a Customer's Misrepresentations
- How to use questions in the right way to determine the Customer's Need
- How to best troubleshoot the Customer's Problem without making them feel foolish
- Delivering Solutions that work
- How to educate the internal customer without sounding arrogant
- Technical Customer Service
- IT help Desk Professionals
Upcoming Webinars
Documenting Misconduct that Will Stand Up in Court
Sunshine Act Reporting - Clarification for Clinical Research
Excel Spreadsheets; Develop and Validate for 21 CFR Part 11…
Stress, Change And Team Resilience Through Humor: An Intera…
Managing Toxic & Other Employees Who have Attitude Issues
FDA Regulation of Artificial Intelligence/ Machine Learning
Excel - Lists and Tables - A Beginner's Guide to Managing L…
Pharma 4.0: Next Generation Technology Approach to GxP Prod…
Patient Gifts, Discounts and Freebies: What You Can and Can…
Managing Complex Projects - Project Management
All About Civility - Eliminating a Culture of Gossip Rumors…
From Challenges to Compliance: Understanding Dietary Supple…
Using Behavior Based Interviewing for Finding the Best Matc…
Improving Employee Engagement & Retention Through Stay Inte…
How To Conduct An Internal Harassment And Bullying Investig…
Bootcamp for New Managers and Supervisors: Avoid These 7 Mi…
Leadership: Strategic Planning and Decision Making
De-Stressing Your Leadership for Greater Impact
The Anti-Kickback Statute: Enforcement and Recent Updates
Emotional Intelligence: Mastering the Emotions of Great Lea…
Do's and Don'ts of Documenting Employee Behaviour, Performa…
Pivot tables beginner to advanced + 20 advanced Pivot table…
Coming Soon - New Minimum Salary Levels for Exempt Employee…
Utilizing HR Metrics to Illustrate & Improve Human Resource…
How to Conduct Exit Interviews - Implementing and Enhancing…
Finance & Accounting 101 Simplified
Understanding How To Write A Compliant CAPAs
4-Hour Virtual Seminar on Transformational Leadership - The…
Selecting Right Vendors And RFP Drafting
Uplifting the Credibility of HR: How to Build the Credibili…
Courts No Longer Have to Give Deference to Agency’s “Expert…
Treasury Risk Management, Funding, Liquidity, Interest Rate…
21 CFR Part 820 - Quality System Regulation - Applying Prin…
Building GMP Excellence: A Guide to Implementing Compliant …
Building Fair Chance Hiring Policies in 2024
FDA Technology Modernization Action Plan (TMAP) and Impact …
21 CFR Part 11 - Compliance for Electronic Records and Sign…
How to Survive an Emotionally Toxic Workplace
How to Give Corrective Feedback: The CARE Model - Eliminati…
SOPs - How to Write Them to Satisfy those Inspectors
Excel Power Skills: Master Functions, Formulas, and Macros …
Essential Job Functions According to the American with Disa…
Understanding the Artificial Intelligence Landscape