Financial institutions have responsibilities and liabilities under Regulation E for consumer accounts when there are unauthorized transactions. However, the consumer account holder has some liability too. This webinar training will explore the limits of liability and help attendees understand who is liable for what amount, aided by real-life scenarios.
WHY SHOULD YOU ATTEND?
What is the error resolution process for a consumer communicating with the financial institution and the research time, plus the timing of providing provisional credit and then “what if” there is no error, what are the guidelines for providing notice to consumers and overdraft protection when the provisional credit is reversed?
What are the maximum liability amounts that the consumer is liable for when they experience the loss of a debit card?
This webinar will address several intriguing questions and use real-life scenarios to demonstrate how Regulation E is applied for an error on the consumer statement to the loss of a debit card. This is a must-attend to help you see Regulation E error resolution in a simple format and demonstration.
AREA COVERED
- Regulation E compliance tips when handling unauthorized transactions
- Definitions for consumer account, access device, electronic terminal, and more
- Timeframes for consumers when reporting errors to the financial institution
- Consumer liability and responsibility for unauthorized transactions
- Loss or theft of debit card and liability of which party for those transactions not authorized
- Financial institution liability and responsibility when handling errors in consumer accounts
LEARNING OBJECTIVES
- Define Regulation E, what it is and who this applies to in the ACH network and card world
- Provide the meaning to Reg E terms such as consumer account and access device
- List the steps involved in the Reg E error resolution process for electronic fund transfers (EFTs)
- Identify what happens when the consumer experiences the loss of a debit card (who’s responsible for what?)
- Illustrate examples of how to handle specific types of unauthorized transactions relative to Reg E
- Describe when and to whom a specific party is liable (financial institution and/or consumer) by using specific examples
WHO WILL BENEFIT?
- ACH Operations Staff
- Compliance Officers
- ACH Managers
- Electronic Payments Professionals
- AAPs – (current AAPs and aspiring AAPs) keeping up with changes in ACH rules and are interested in sitting for the AAP exam in October, or wanting to earn AAP Continuing Education (CE) credits to keep their AAP designation
What is the error resolution process for a consumer communicating with the financial institution and the research time, plus the timing of providing provisional credit and then “what if” there is no error, what are the guidelines for providing notice to consumers and overdraft protection when the provisional credit is reversed?
What are the maximum liability amounts that the consumer is liable for when they experience the loss of a debit card?
This webinar will address several intriguing questions and use real-life scenarios to demonstrate how Regulation E is applied for an error on the consumer statement to the loss of a debit card. This is a must-attend to help you see Regulation E error resolution in a simple format and demonstration.
- Regulation E compliance tips when handling unauthorized transactions
- Definitions for consumer account, access device, electronic terminal, and more
- Timeframes for consumers when reporting errors to the financial institution
- Consumer liability and responsibility for unauthorized transactions
- Loss or theft of debit card and liability of which party for those transactions not authorized
- Financial institution liability and responsibility when handling errors in consumer accounts
- Define Regulation E, what it is and who this applies to in the ACH network and card world
- Provide the meaning to Reg E terms such as consumer account and access device
- List the steps involved in the Reg E error resolution process for electronic fund transfers (EFTs)
- Identify what happens when the consumer experiences the loss of a debit card (who’s responsible for what?)
- Illustrate examples of how to handle specific types of unauthorized transactions relative to Reg E
- Describe when and to whom a specific party is liable (financial institution and/or consumer) by using specific examples
- ACH Operations Staff
- Compliance Officers
- ACH Managers
- Electronic Payments Professionals
- AAPs – (current AAPs and aspiring AAPs) keeping up with changes in ACH rules and are interested in sitting for the AAP exam in October, or wanting to earn AAP Continuing Education (CE) credits to keep their AAP designation
Speaker Profile
Donna K Olheiser, AAP, is the vice president of Education Services and founder of Dynamic Mastership, LLC. Donna is an enthusiastic and energetic Certified Master Trainer with over 14 years’ training experience. She has designed and facilitated over 100 training sessions each year with her expertise being the rules for companies and financial institutions when processing specifically ACH electronic payments, then scheduling the training events to facilitate/deliver the material through a variety of venues (webinars, teleseminars, in-person workshops, including regional and national conferences). Donna has over 24 years of experience in the financial services industry which includes 9 years’ experience …
Upcoming Webinars
California Meal and Rest Breaks: What You Dont Know Can Cos…
Responding to EEOC Discrimination Charges-What's Your Busin…
Implementing an Effective Human Error Reduction Program
Conflict Resolution - Prevent, De-escalate, Resolve
When Employees Travel: Wage and Expense Rules Employers Mus…
With Mandatory Paid Leave Gaining Ground Is It Time To Do A…
Female to Female Hostility @Workplace: All you Need to Know
Form 1099-MISC and 1099-NEC Compliance Update 2024
Validation Statistics for Non-Statisticians
The Totally Organized Professional Is All About Outcomes
Why EBITDA Doesn't Spell Cash Flow and What Does
GAMP5, Second Edition and Alignment with Computer Software …
Project Management for Non-Project Managers - Scheduling yo…
Sunshine Act Reporting - Clarification for Clinical Research
Understanding the Math of HR… So You Can Show How HR Impact…
FFIEC BSA/AML Examination Manual: What Compliance Officers …
How to Address ISO's New Climate Change Requirements
I-9 Audits: Strengthening Your Immigration Compliance Strat…
Re-imagine Finance & Accounting Made Simple. Three Webinars…
Stay Interviews: A Powerful and Low-Cost Employee Engagemen…
How To Conduct An Internal Harassment And Bullying Investig…
Effective Onboarding: How to Welcome, Engage, and Retain Ne…
Managing Toxic & Other Employees Who Have Attitude Issues
Analytical Method Validation Under Good Laboratory Practic…
Do's and Don'ts of Documenting Employee Behaviour, Performa…
Do's and Don'ts of Giving Effective Feedback for Performanc…
Onboarding New Hires: Leverage the Potential of Artificial …
Project Management for HR, Administrative Professionals, an…
Tattoos, hijabs, piercings, and pink hair: The challenges …
Using Behavior Based Interviewing for Finding the Best Matc…
How to Document Employee Discussions and Why it is Important
Stressed Out: How to Handle Conflict, Difficult People and …
Harassment, Bullying, Gossip, Confrontational and Disruptiv…
Best Practices for Working With Vendors and Suppliers
Understanding the Artificial Intelligence Landscape
Marketing to Medicare or Medicaid Beneficiaries - What You …
Accounting For Non Accountants : Debit, Credits And Financi…
Principles & Practices for the Cybersecurity of Legacy Medi…
Independent Contractor vs. Employee New Rule Issued by The …
Ultimate Persuasion Strategies! - Secret Influence Tools & …
Kicking your Employee Retention Efforts into Overdrive: Sta…