Have you ever seen someone who is technically skilled at their chosen profession, yet they can’t seem to move their career forward? Or maybe you know someone whose technical skills are less-than-stellar who seems to get raises and promotions ahead of ‘more qualified’ people? These are common scenarios where emotional intelligence is the unseen driver in people’s careers.
Experts agree that emotional intelligence is the most significant factor in predicting a person's performance. It affects everything we do, and most people are not even aware of what it is, much less how to master it. This course unpacks some myths and realities of emotional intelligence and equips you to start improving yours so you can manage your own emotions and relationships more effectively.
You will learn what emotional intelligence is, each of its components, and how to use it to enhance your career.
1. Emotional intelligence models
a. Mixed model
b. Trait model
c. Ability model
2. Working definition of emotional intelligence
3. Impact of emotions on decision making
4. Components of emotional intelligence
a. Self Awareness
b. Self Management
c. Social Awareness
d. Relationship Management
5. The relationship management cluster
a. Developing Others
b. Inspiring and guiding individuals and groups
c. Initiating or managing change
d. Influence
e. Conflict Management
f. Teamwork & Collaboration
6. Emotion management techniques
7. Self-reflection techniques
8. Tools for improving self-awareness and mindfulness
You will learn what emotional intelligence is, each of its components, and how to use it to enhance your career.
1. Emotional intelligence models
a. Mixed model
b. Trait model
c. Ability model
2. Working definition of emotional intelligence
3. Impact of emotions on decision making
4. Components of emotional intelligence
a. Self Awareness
b. Self Management
c. Social Awareness
d. Relationship Management
5. The relationship management cluster
a. Developing Others
b. Inspiring and guiding individuals and groups
c. Initiating or managing change
d. Influence
e. Conflict Management
f. Teamwork & Collaboration
6. Emotion management techniques
7. Self-reflection techniques
8. Tools for improving self-awareness and mindfulness
John Sanchez
John Sanchez has more than 20 years’ experience and is Managing Director of the consulting and training firm FPA Group. John started his career at a top ten international accounting firm that merged into E&Y, then he transitioned to mergers and acquisitions roles for several Fortune 500 companies including Royal Caribbean Cruises and AutoNation. He has developed and delivered training for some of the largest organizations in the world including the American Institute of Certified Public Accountants and businesses in a variety of industries including financial services, telecommunications, and technology to name just a few.
California Meal and Rest Breaks: What You Dont Know Can Cos…
Responding to EEOC Discrimination Charges-What's Your Busin…
Female to Female Hostility @Workplace: All you Need to Know
With Mandatory Paid Leave Gaining Ground Is It Time To Do A…
Conflict Resolution - Prevent, De-escalate, Resolve
Implementing an Effective Human Error Reduction Program
When Employees Travel: Wage and Expense Rules Employers Mus…
Validation Statistics for Non-Statisticians
Form 1099-MISC and 1099-NEC Compliance Update 2024
The Totally Organized Professional Is All About Outcomes
Project Management for Non-Project Managers - Scheduling yo…
GAMP5, Second Edition and Alignment with Computer Software …
Why EBITDA Doesn't Spell Cash Flow and What Does
Sunshine Act Reporting - Clarification for Clinical Research
Understanding the Math of HR… So You Can Show How HR Impact…
FFIEC BSA/AML Examination Manual: What Compliance Officers …
How to Address ISO's New Climate Change Requirements
I-9 Audits: Strengthening Your Immigration Compliance Strat…
Re-imagine Finance & Accounting Made Simple. Three Webinars…
Stay Interviews: A Powerful and Low-Cost Employee Engagemen…
How To Conduct An Internal Harassment And Bullying Investig…
Effective Onboarding: How to Welcome, Engage, and Retain Ne…
Managing Toxic & Other Employees Who Have Attitude Issues
Analytical Method Validation Under Good Laboratory Practic…
Do's and Don'ts of Documenting Employee Behaviour, Performa…
Do's and Don'ts of Giving Effective Feedback for Performanc…
Onboarding New Hires: Leverage the Potential of Artificial …
Using Behavior Based Interviewing for Finding the Best Matc…
Tattoos, hijabs, piercings, and pink hair: The challenges …
How to Document Employee Discussions and Why it is Important
Harassment, Bullying, Gossip, Confrontational and Disruptiv…
Best Practices for Working With Vendors and Suppliers
Understanding the Artificial Intelligence Landscape
Marketing to Medicare or Medicaid Beneficiaries - What You …
Accounting For Non Accountants : Debit, Credits And Financi…
Principles & Practices for the Cybersecurity of Legacy Medi…
Independent Contractor vs. Employee New Rule Issued by The …
Ultimate Persuasion Strategies! - Secret Influence Tools & …
Kicking your Employee Retention Efforts into Overdrive: Sta…